Refund Policy

Effective Date: 01.01.2025

At Brew Expert, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we offer a straightforward return and refund process, subject to the terms outlined below. Please read our Refund Policy carefully before initiating a return or refund request.

1. General Conditions for Returns and Refunds

We accept returns and provide refunds under the following conditions:

  • The product must be returned within [X] days of the delivery date.
  • The product must be unused, undamaged, and in its original packaging with all accessories and documentation intact.
  • The product must be purchased directly from Brew Expert through our website.

2. Non-Refundable Items

Certain items are non-refundable and cannot be returned. These include:

  • Custom-made or personalized products.
  • Products that have been used or installed.
  • Products that have been opened, used, or damaged by the customer.
  • Special order items that were specifically sourced or manufactured for you.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Your Contact Email] or [Your Contact Phone Number] within [X] days of receiving the product. Please provide your order number, a description of the issue, and any relevant photos of the product.

  2. Return Authorization: Once your return request is reviewed, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item. Returns without a RAN will not be accepted.

  3. Return Shipping: You are responsible for the cost of return shipping unless the product is defective, damaged during shipping, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the return reaches us safely. Brew Expert is not responsible for items lost in transit.

  4. Inspection and Approval: Upon receipt of the returned item, we will inspect it to ensure it meets the conditions for a return. If the return is approved, we will issue a refund as outlined below.

4. Refund Process

Once your return is approved, we will process your refund according to the following conditions:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: Refunds will be processed within [X] business days of receiving the returned item. However, please note that the processing time may vary depending on your bank or payment provider.
  • Shipping Costs: Shipping charges are non-refundable unless the return is due to a product defect, damage, or error on our part. If the product is defective or incorrect, we will also reimburse you for return shipping costs.

5. Defective, Damaged, or Incorrect Items

If your item is defective, damaged during shipping, or if you received the wrong item, please contact us immediately at [Your Contact Email] or [Your Contact Phone Number]. We will provide you with a prepaid return label and a full refund or replacement, including return shipping fees.

6. Exchanges

We do not offer direct exchanges at this time. If you need a different item, you will need to return the original item and place a new order for the desired product.

7. Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped. To cancel an order, please contact our customer service team as soon as possible. Once an order is processed or shipped, it cannot be canceled, but you may follow our return process to return the item after receipt.

8. International Orders

For international customers, please note that customs duties, taxes, and other fees are the responsibility of the customer and will not be refunded. If you are returning an international order, you are also responsible for the cost of return shipping, unless the item is defective or damaged.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a return or refund, please contact us at:

Brew Expert
1F, Building 11, Technology  Park, Jinhai Road, Longwan District, Wenzhou City, Zhejiang Province, China
Email: hjd0331@gmail.com
Phone: +86 177-2151-9382

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